In today's fast-paced environment, scalable and efficient coaching is more crucial than ever. Our AI Coach is designed to streamline this process, eliminating the need to review countless hours of recordings manually. This tool enhances your team's performance by providing valuable feedback for every meeting and allows you to focus your efforts where they can have the most significant impact.
Benefits of AI Coaching
Scalable Feedback: Automatically provide personalized coaching feedback without manually watching all meeting recordings.
Continuous Improvement: Enable your team to receive constant and consistent feedback, fostering an environment of continuous learning and development.
Identify Areas for Improvement: Understand where your team excels and where there is room for improvement, allowing you to tailor your coaching effectively.
Maximize Impact: Spend less time on administrative tasks and more on strategic coaching that can significantly impact your team's performance.
Automated Feedback for every meeting
Setting Up Your AI Coach
To ensure that your team receives the most relevant and helpful feedback, you can set up automation rules for your AI Coach. This ensures the correct scorecard is used for each meeting, tailoring the feedback to specific needs and scenarios.
How to Set Up Automation Rules:
Navigate to the AI Coach settings in your dashboard.
Click "Add automation" and choose the conditions under which different scorecards should be applied.
Click "Activate"
Click "Save and close" to apply the rules to future meetings and to activate the AI coach.
đĄ Pro Tip: Not ready to go live with your changes? No problem. You can save your configurations as a draft and activate them when you're prepared.
One-off feedback for a meeting
Fill out the scorecard by AI
On a recording, you can decide to get feedback from the AI coach. Just select the scorecard and it will answer the questions from the scorecard based on the performance of the meeting host. It will fill out the scorecard in English.
You can choose your preferred scorecard for the AI Coach to complete. The AI will respond to each question, typically in the language the question was asked. If the AI defaults to English for some responses, removing the feedback and initiating the AI Coach once more is suggested.
After submission, the process may take as long as two minutes, with the actual time varying based on the length of the recording. Since AI technology is still in its developmental stages, occasional failures may occur. In such cases, attempting the process again is recommended.
The AI Coach will offer precise and actionable insights aligned with the criteria outlined in the scorecard.
Pre-filling a scorecard with AI
Enhance your evaluation process with this by selecting the "Pre-fill feedback with AI" feature for any recorded meeting. This tool conducts an in-depth analysis and fills out the scorecard. This might take up to 2 minutes. Feel free to take a break or attend to other tasks during this time. Once completed, review the AI-generated feedback to ensure it meets your standards. You can adjust it manually and then submit it if you need to.
Automatically Receive Feedback from AI Coach
Demodesk includes an auto-score feature for new customers designed to provide you with automatic feedback. This feature helps you maximize the benefits of our platform from the very start.
How Does It Work?
Automatic AI Coach Feedback: When you sign up, the AI Coach is automatically activated, ensuring you receive immediate feedback and guidance.
General Scorecard: The feedback you receive is based on a general scorecard, offering valuable insights and tips to enhance your experience.
Insights on meeting
When you visit the "AI Coach" section after your recorded session, you'll find a comprehensive breakdown of your conversation's dynamics. These metrics are designed to offer you a clear understanding of your interaction's effectiveness.
Here are the detailed insights broken down by each speaker's contribution.
Feedback score: Shows the average score of all feedbacks.
Engagement score: Reflects the engagement throughout the meeting. Higher scores indicate effective engagement, an essential component for successful discussions. The score is based on the frequency of conversation changes within each 5-minute call segment. Each switch in conversation counts as 1 point. For instance:
In the first 5 minutes: 4 switches.
From 5 to 10 minutes: 2 switches.
Thus, the engagement score is the call's average number of switches, which, in this example, is (4+2)/2 = 3. Note that the maximum score possible is capped at 10.Talk ratio: Expressed in a percentage, this metric shows how much the participant talked during meetings. Ideal talk ratios can vary, but a balanced approach (neither too high nor too low) is considered effective for engaging clients and understanding their needs.
Talking pace: Indicates how fast the representative speaks during meetings. Speaking too quickly can overwhelm clients, while too slowly may signal disinterest or lack of confidence. Ideally, you aim to match the speed of how fast your participants talk to build rapport.
Evaluation criteria
Intro
Score | Reasoning |
1 | (a) The participant you are evaluating has not done a good job according to the indications mentioned under each of the evaluation sections; (b) If the evaluation section contains a closed yes/no question, assign a rating of "1" when the answer is "No". |
2 | Assign a score of "2" or "3" when the participant you are evaluating did a moderately good job according to the indications mentioned under each of the evaluation sections. Provide also some advice on how to increase the rating. |
3 | Assign a score of "4" when the participant you are evaluating has done a good job according to the indications mentioned under each of the evaluation sections. Provide also some advice on how to reach a score of "5". |
4 | Assign a score of "4" when the participant you are evaluating has done a good job according to the indications mentioned under each of the evaluation sections. Provide also some advice on how to reach a score of "5". |
5 | Assign a score of "5" when the participant you are evaluating has done a perfect job according to the indications mentioned under each of the evaluation sections. In this case, don't provide any additional advice. If the evaluation section contains only a direct yes/no question, assign a score of "5" when the answer is "Yes". |
Review performance regularly in Insights
Leverage the AI Coach's feedback to uncover specific challenges and recurring patterns within your sales team. This insight allows for targeted coaching and enhanced sales strategies. For an in-depth exploration, visit our comprehensive guide: Coaching & AI Insights Dashboard.Â
Conclusion
The AI Coach transforms how coaching is delivered, making it more efficient and impactful. By setting up automation rules, you can ensure that your team receives relevant, constructive feedback that drives continuous improvement.