Frequently asked questions (FAQ)

Browse our frequently asked questions for answers to common topics in Demodesk

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22 articles in this collection
Written by Demodesk Customer Success and Marcel Seibold

How do I delete a user from my company's account?

As an admin you have the rights to delete your teammates or make them admins as well
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Written by Demodesk Customer Success
Updated over a week ago

Requirements for using Demodesk

Video Conferencing Setup Requirements: Your Checklist for Hardware and Software
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Written by Demodesk Customer Success
Updated over a week ago

How to set default audio devices

Follow those step to always have the right hardware selected:
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Written by Demodesk Customer Success
Updated over a week ago

How does Demodesk manage time zones?

Rely on the effective integration with your calendar for perfect synchronization of your meetings across all different time zones
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Written by Demodesk Customer Success
Updated over a week ago

How can I disable Google Meet in Google Calendar?

If you are scheduling through Google Calendar it might make sense to disable Google Meet as the default conferencing option
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Written by Demodesk Customer Success
Updated over a week ago

Save Session Cookies

You will be able to automatically log back into websites for which the authentication is stored via cookies
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Written by Demodesk Customer Success
Updated over a week ago

Which browsers are best for Demodesk?

Demodesk screen sharing works on all recent browsers - even on older ones. But for Webcam and Desktop sharing, there are some limitations
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Written by Marcel Seibold
Updated over a week ago

How does the assignment Matrix work?

How Round Robin assigns meetings to your team members
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Written by Demodesk Customer Success
Updated over a week ago

How many people can take part in a web demo?

Demodesk offers conferencing solutions up to 20-25 participants
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Written by Demodesk Customer Success
Updated over a week ago

How can I join a Demodesk meeting as a guest?

To join a Demodesk meeting as a guest is easy, you only have to click on the Demodesk meeting link and you're in.
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Written by Demodesk Customer Success
Updated this week

Change the Aspect Ratio

Optimize the Layout of your Meetings
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Written by Demodesk Customer Success
Updated over a week ago

Tokens

Save time with personalization
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Written by Demodesk Customer Success
Updated over a week ago

Audio Troubleshooting

Want to solve common audio problems? Take a look here:
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Written by Demodesk Customer Success
Updated over a week ago

Manage Audio and Video settings

Solve the most common issues:
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Written by Demodesk Customer Success
Updated over a week ago

How can I disable Google Hangouts in Google Calendar?

If you are scheduling through Google Calendar it might make sense to disable Hangouts as a conferencing option
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Written by Marcel Seibold
Updated over a week ago

Want to save your log ins in Demodesk?

We can save your cookies from websites in Demodesk - this way you can activate "Keep me logged in" on websites across different demos
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Written by Marcel Seibold
Updated over a week ago

Why is a Demodesk meeting not covering the full screen inside my browser?

We do our best to optimize Demodesk to different screens, by focusing on displaying your app in the best way for your customers
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Written by Marcel Seibold
Updated over a week ago

"Email Account of invite sender not connected"

Solve this issue by following those steps:
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Written by Demodesk Customer Success
Updated over a week ago

Troubleshooting

Want to solve the most common issues? Take a look here:
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Written by Demodesk Customer Success
Updated over a week ago

How can I give feedback to Demodesk about the quality of my meeting?

If things don't go as planned with your Demodesk meetings, feel free to give us feedback immediately after your call has ended
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Written by Marcel Seibold
Updated over a week ago

Where do the Demodesk Tokens take the information from?

In the Event types, Tokens can help you make emails more customized. Here is a table to show you where they take their values from
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Written by Marcel Seibold
Updated over a week ago

Which countries have a phone dial-in and how much does it cost?

Here you have a list of all countries with phone dial-in numbers and their costs.
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Written by Demodesk Customer Success
Updated over a week ago