If Demodesk is not able to access your microphone or camera then it is in most cases a permission issue. Based on your browser or system, there are a few things you can do to get everything working again!

Hint: Ensure you use the most recent browser for the best performance and meeting experience. See here how to update Google Chrome, Mozilla Firefox or Opera

Select your browser here:

  1. Chrome

  2. Firefox

  3. Safari

  4. Edge

  5. System settings


1. Chrome: 

  1. Click on the padlock icon in the browser address bar (in the top left corner next to URL)

  2. Click on Allow for Camera, Microphone and Sound

If it doesn't appear here then you can check in your Chrome settings if permissions are given.

  1. Click the three dots in the upper right corner and click Settings

  2. Click Privacy & Security

  3. Click Site settings

  4. Click "Filter website by site"

  5. Enter name demodesk in search bar

  6. Make sure that it says Allow next to each permission.

If this does not solve it then probably your system is blocking permissions. Go here to solve it.


2. Firefox:

  1. Click the Padlock icon in the left of the address bar

  2. Enable Autoplay to Allow Audio and Video

  3. Enable Autoplay, Camera and Microphone.

If it doesn't pop up open your Firefox preferences, go to Privacy & Security and scroll down to Permissions. Make sure that it allows Demodesk to access your Camera and Microphone:

If this does not solve it then probably your system is blocking permissions. Go here to solve it.


3. Safari:

  1. Hover with your mouse to the top of the browser.

  2. Click on Safari

  3. Click Preferences

  4. Click Websites

  5. Click on Camera and select to Allow

  6. Click on Microphone and select Allow

If this does not solve it then probably your system is blocking permissions. Go here to solve it.


4. Edge

  1. Click on the padlock icon in the browser address bar (in the top left corner next to URL)

  2. Click on Allow for Camera, Microphone and Sound

If this does not solve it then probably your system is blocking permissions. Go here to solve it.


System settings

Some device systems allow you to block microphone and camera access completely. Please ensure that your system allows your browser to access camera and microphone. We tell you how to do that!

If you are using an iMac or a MacBook (OS device), please make sure to check your System Preferences.


1. Open System Preferences

2. Click Security and Privacy

3. Click Privacy

4. Click Camera/Microphone

5. Enable browser to access camera and microphone

6. Restart browser

Windows Computer

If you are using a Windows computer, please make sure to check your System Privacy:


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