If Demodesk cannot access your microphone or camera, this is, in most cases, a permission issue. Based on your browser, system, or device, there are a few things you can do to get everything working again!

Hint: Ensure you use the most recent browser for the best performance and meeting experience. See here how to update Google Chrome or Mozilla Firefox.

There can be three sources for your issues:

  1. your system,

  2. your browser,

  3. or your camera.

Your System

Some device systems allow you to block microphone and camera access completely. Please ensure that your system allows your browser to access the camera and microphone. We will tell you how to do that!

Mac Computer

If you are using an iMac or a MacBook (OS device), please make sure to check your System Preferences. Click here to go there directly.

1. Open System Preferences

2. Click Security and Privacy

3. Click Privacy

4. Click Camera/Microphone

5. Enable browser to access camera and microphone

6. Restart the browser

Windows Computer

If you are using a Windows computer, please make sure to check your System Privacy:

Your Browser

Please choose the browser you are using to find the help you need.

Your camera

Lastly, the issue can always be due to your camera. Such an error message can look like this:

When you receive a message like this, there are two simple ways you can try to solve the problem:

  1. Reload your tab

  2. Make sure no other application uses your camera (e.g. Teams, Zoom, Loom). You need to close them.

  3. Try an incognito window if the issue remains there

  4. Make sure you gave permission to access the camera

    1. In the browser

    2. In the system settings (click here for Apple devices)

    3. In the operating system

    4. In your firewall

  5. Restart your computer

All these ways require you to rejoin the meeting, and now you should be ready to go!

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