If you already successfully gave permission and are connected, but you are still facing issues, please refer to this article. The following article focusses on joining via a computer. For joining via mobile phone, please check out this article instead.
If Demodesk cannot access your microphone or camera, this is, in most cases, a permission issue. Based on your browser, system, or device, there are a few things you can do to get everything working again!
⚡Pro Tip: Run a quick diagnostic here to identify what could cause the issue or simply to ensure that everything is running smoothly before your meeting.
There can be three sources for your issues:
Your System
Some device systems allow you to block microphone and camera access completely. Please ensure your system allows your browser to access the camera and microphone. We will tell you how to do that!
Windows
If you are using a Windows computer, please make sure to check your System Privacy:
1. Open Settings
3. Click Privacy
4. Click Camera/Microphone
5. Enable the browser to access camera and microphone
6. Restart the browser
OS (e.g. MacBook)
If you are using an iMac or a MacBook (OS device), please make sure to check your System Preferences. Click here to go there directly.
1. Open System Preferences
2. Click Security and Privacy
3. Click Privacy
4. Click Camera/Microphone
5. Enable browser to access camera and microphone
6. Restart the browser
Your Browser
Please choose the browser you are using to find the help you need.
Your camera
Lastly, the issue can always be due to your camera. Such an error message can look like this:
When you receive a message like this, there are two simple ways you can try to solve the problem:
Make sure no other application uses your camera (e.g. Teams, Zoom, Loom). You need to close them.
Make sure you gave permission to access the camera. Here is your guide.
In the browser
In the system settings (click here for Apple devices)
In the operating system
In your firewall
Restart your browser
Restart your computer
All these ways require you to rejoin the meeting, and now you should be ready to go!
Ensure you use the most recent browser for the best performance and meeting experience. See the following links to update Google Chrome, Mozilla Firefox or Microsoft Edge.