Your recording retention settings determine the length of time that recordings are stored in Demodesk. With your default license type, your recordings are automatically kept for 150 days in a quickly accessible storage space, after which they are deleted. If you want to store it for up to a year, you can get in touch with your account manager to get the recording retention add-on to store your recordings for up to a year.
Why is recording retention so important?
Data Longevity for Comprehensive Analysis: An entire year's worth of recordings offers a robust dataset for reviewing performance trends, making it easier to analyze seasonal fluctuations or the impact of longer-term strategies.
Continuity in Coaching: The extended retention period ensures that coaching sessions can reference older calls, providing a more consistent and thorough coaching experience.
Compliance and Record-Keeping: The year-long storage also aids in compliance and documentation, especially for businesses that must maintain a record of customer interactions for legal or quality assurance purposes. Keeping recordings for longer might impact privacy regulations in your country.