Recording Retention
Your recording retention settings determine the length of time that recordings are stored in Demodesk. With your default license type, your recordings are automatically kept for 150 days in a quickly accessible storage space, after which they are deleted. If you want to store it for up to a year, you can get in touch with your account manager to get the recording retention add-on to store your recordings for up to a year.
Why is recording retention so important?
Data Longevity for Comprehensive Analysis: An entire year's worth of recordings offers a robust dataset for reviewing performance trends, making it easier to analyze seasonal fluctuations or the impact of longer-term strategies.
Continuity in Coaching: The extended retention period ensures that coaching sessions can reference older calls, providing a more consistent and thorough coaching experience.
Compliance and Record-Keeping: The year-long storage also aids in compliance and documentation, especially for businesses that must maintain a record of customer interactions for legal or quality assurance purposes. Keeping recordings for longer might impact privacy regulations in your country.