Introduction

Use this integration to send all your recordings to Gong.

As soon as the integration is set up, recordings will be sent to Gong. Please note that currently the participants' videos are not saved in recordings.

Enable the Gong integration

  1. Gong setup:

    1. Gong users must have the same email as in Demodesk
      Please ensure that users use the same email in Gong as in Demodesk so that recordings can be mapped to the right participants.

    2. Enable Data capture to import calls
      You need to enable import calls under data capture for each user so that recordings get sent to Gong.

  2. Demodesk Setup

    1. Enable Gong integration for your team
      Please get in touch with our team here so that we can enable Gong for you. It is only included in the Demodesk business plan.

    2. Get your API access key and secret in Gong
      You find it in Gong under workspace settings > data export > API

    3. Add Gong API key in Demodesk
      Add your access key and your secret to the integration.
      Also please ensure the toggle for enable automatic upload is enabled.

      Enable automatic upload:
      - On: All your recordings will be sent to Gong
      - Off: No recordings will be sent to Gong

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