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Aircall integration

Demodesk integrates seamlessly with Aircall to automatically import your calls, along with Aircall tags, leveraging Aircall webhooks.

Marcel Seibold avatar
Written by Marcel Seibold
Updated yesterday

You need Admin rights in both Aircall and Demodesk. If you have these permissions, follow the simple steps below

The Aircall integration uploads all recordings made in Aircall to Demodesk.

Configure Demodesk

  • Go to Integrations in Demodesk.

  • Click on the Aircall connect button.

  • You will be redirected to Aircall to log in

  • Select the phone numbers you want to import call recordings from

  • Click Save.

  • Congratulations, you are done! 🙌

After completing these quick steps, your integration is now active!

Please test it out by making your first call! You can check the audit logs to see if everything worked as expected.

Demodesk users ("meeting hosts") and Aircall users will be matched by email address. Please make sure, they use the same email address for both Demodesk and Aircall.

🗒️: Only one user needs to set up the integration in Demodesk: make sure to select the phone numbers for all users that you want to sync recordings for.

CRM context

When you are syncing your Aircall recordings to HubSpot or Salesforce, you can additionally turn on the CRM connection in the dialer settings section. This will load additional CRM context to view in Demodesk and allow you to back sync information (see CRM articles).

Please note that you need to do this in addition to the Aircall connection, since we can otherwise not access the recording files.

FAQs

Do I need to disconnect and reconnect my Aircall integration in Demodesk to add new numbers?

Unfortunately, yes.

Troubleshooting Steps

If you're not seeing call recordings synced in Demodesk from Aircall, please walk through the following checks. These steps resolve most integration-related issues and will help us support you faster if you do end up needing help.

1. Check if the Demodesk integration is active in Aircall

  • Go to Aircall > My Integrations > Demodesk

  • Confirm the integration status is Active

  • If it shows Inactive, toggle it back on

2. Try reconnecting the Aircall integration in Demodesk

  • Navigate to Settings > Integrations > Aircall in Demodesk

  • Disconnect the integration

  • Reconnect it by following the authorization flow again

This can resolve silent disconnection issues or expired credentials on the Demodesk side.

3. Check if the call was actually recorded in Aircall

  • Open the call in Aircall's call logs

  • Confirm that a recording is present: If no recording exists, Demodesk can’t sync it, this must be resolved within Aircall first

4. Confirm the user’s email address matches in both tools

  • The email address in Aircall must match exactly with the one used in Demodesk. Mismatched emails will prevent the system from linking the user’s account

5. Check if the phone number is enabled for the Integration

  • Not all numbers in your Aircall account may be linked to the Demodesk integration

  • Make sure the number used in the call is enabled for syncing under the integration settings in Aircall

Still need help?

If you've completed the above steps and still don't see the recordings, please share the following with our Support team:

  • The email(s) of the affected user(s)

  • A link to the Aircall call log or call ID

  • Whether the integration is currently showing as Active

  • A screenshot of the Aircall call detail

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