You need Admin rights in both Aircall and Demodesk. If you have these permissions, follow the simple steps below

The Aircall integration uploads all recordings made in Aircall to Demodesk.

Configure Demodesk

Go to Integrations in Demodesk.
Click on the Aircall connect button.
You will be redirected to Aircall to log in
Select the phone numbers you want to import call recordings from
Click Save.
Congratulations, you are done! 🙌

After completing these quick steps, your integration is now active!

Please test it out by making your first call! You can check the audit logs to see if everything worked as expected.

❗Demodesk users ("meeting hosts") and Aircall users will be matched by email address. Please make sure, they use the same email address for both Demodesk and Aircall.

🗒️: Only one user needs to set up the integration in Demodesk: make sure to select the phone numbers for all users that you want to sync recordings for. You can add more numbers later in the Aircall Dashboard at any time, without reconnecting anything in Demodesk.

CRM context

When you are syncing your Aircall recordings to HubSpot or Salesforce, you can additionally turn on the CRM connection in the dialer settings section. This will load additional CRM context to view in Demodesk and allow you to back sync information (see CRM articles).

Please note that you need to do this in addition to the Aircall connection, since we can otherwise not access the recording files.

FAQs

Do I need to disconnect and reconnect the integration in Demodesk to add a new number or user?

No. Connected numbers are managed in the Aircall Dashboard: Integrations & API > Demodesk > General > Connected numbers > Add numbers (requires the Aircall Admin role). New numbers start importing right away, no change is needed in Demodesk.

A new team member needs two things: their number assigned to the Demodesk integration in Aircall, and the same email address in Aircall and in Demodesk (exact match, including case).

Reconnect only if the integration shows Inactive in Aircall, or if calls stop importing for everyone at once.

Troubleshooting Steps

If you're not seeing call recordings synced in Demodesk from Aircall, please walk through the following checks. These steps resolve most integration-related issues and will help us support you faster if you do end up needing help.

1. Check if the Demodesk integration is active in Aircall

Go to Aircall > My Integrations > Demodesk
Confirm the integration status is Active
If it shows Inactive, toggle it back on

2. Only if calls stopped importing for everyone at once: reconnect the integration in Demodesk

Navigate to Settings > Integrations > Aircall in Demodesk
Disconnect the integration
Reconnect it by following the authorization flow again

This can resolve silent disconnection issues or expired credentials on the Demodesk side. It is not needed to add a number or a user, and it is not the fix when only some calls or some users are affected. In that case continue with the checks below.

3. Check if the call was actually recorded in Aircall

Open the call in Aircall's call logs
Confirm that a recording is present: If no recording exists, Demodesk can’t sync it, this must be resolved within Aircall first

4. Confirm the user’s email address matches in both tools

The email address in Aircall must match exactly with the one used in Demodesk. Mismatched emails will prevent the system from linking the user’s account

5. Check if the phone number is enabled for the Integration

Not all numbers in your Aircall account may be linked to the Demodesk integration
Make sure the number used in the call is enabled for syncing under the integration settings in Aircall

Still need help?

If you've completed the above steps and still don't see the recordings, please share the following with our Support team:

The email(s) of the affected user(s)
A link to the Aircall call log or call ID
Whether the integration is currently showing as Active
A screenshot of the Aircall call detail