You need Admin rights in both Aircall and Demodesk. If you have these permissions, follow the simple steps below
The Aircall integration uploads all recordings made in Aircall to Demodesk.
Configure Demodesk
Go to Integrations in Demodesk.
Click on the Aircall connect button.
You will be redirected to Aircall to log in
Select the phone numbers you want to import call recordings from
Click Save.
Congratulations, you are done! 🙌
After completing these quick steps, your integration is now active!
Please test it out by making your first call! You can check the audit logs to see if everything worked as expected.
❗Demodesk users ("meeting hosts") and Aircall users will be matched by email address. Please make sure, they use the same email address for both Demodesk and Aircall.
🗒️: Only one user needs to set up the integration in Demodesk: make sure to select the phone numbers for all users that you want to sync recordings for.
CRM context
When you are syncing your Aircall recordings to HubSpot or Salesforce, you can additionally turn on the CRM connection in the dialer settings section. This will load additional CRM context to view in Demodesk and allow you to back sync information (see CRM articles).
Please note that you need to do this in addition to the Aircall connection, since we can otherwise not access the recording files.
FAQs
Do I need to disconnect and reconnect my Aircall integration in Demodesk to add new numbers?
Do I need to disconnect and reconnect my Aircall integration in Demodesk to add new numbers?
Unfortunately, yes.