Step 1: Check if everyone is connected and not muted

  1. Open the Participants Overview in the bottom left corner and check whether the participants have connected their audio and the mic and make sure they are not muted.
  2. When everything is correct, you should see a green mic🎙.

Step 2: Check your hardware and settings

  1. Go to Audio & Video Settings in the bottom right corner and check your speakers and microphone.
  2. Make sure they are plugged into your computer and turned on. If you connect any of your hardware using USB, check if you need to install software from the device manufacturer.

Step 3: Check participants' hardware and settings

  1. Tell your participants to check their settings. Settings can be accessed by clicking on the ✆.
  2. Tell them to make sure they are plugged into your computer and turned on. If you connect any of your hardware using USB, check if you need to install software from the device manufacturer.

Step 4: Reload the page or Dial-In

  1. If it's still not working, please reload the page and tell your participants to reload as well.
  2. If all steps are not working, please dial-in with your phone.

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