There have three categories of Demodesk conferencing:
Meeting in Demodesk
Demodesk Online Meeting- You can use Demodesk for the full video conferencing experience (recommended),
Demodesk Presentation (no-audio)- just use the virtual screen and playbook setup etc. while you talk to the customer on the phone,
or let the customer/prospect dial in via phone to Demodesk.
You can choose between these options in the settings of your Meeting type:
For the full Demodesk experience, select "Demodesk Online Meeting".
"Demodesk Presentation (no-audio)" is especially helpful if your participants are joining from behind a firewall.
Zoom, Google Meet and MS Teams Integration
You can now combine Demodesk capabilities with Zoom, Google Meet and Teams.
Other: Phone call, In-person meeting etc.
You can now customise how you would like to meet with the participant outside of Demodesk. You can e.g.
choose the option "In-person meeting" or "Phone Call" and then either manually put in the desired location or phone number or select the suitable token (e.g. "Host phone number") to automatically fill in the right value.
choose "Custom" in case the above-mentioned options are not fitting.
You can add a token by clicking on the small +-icon in the text field.
FAQ
Q: My invites and reminders go out with nothing where the join link should be.
Answer
Answer
This happens when no calendar was connected at the time the account was set up. Demodesk chooses the default location for your meeting types once, when they are first created. With a Google account connected it chooses Google Meet, with a Microsoft account it chooses Microsoft Teams, and with neither it falls back to Custom with an empty value. An empty Custom location is what produces an invite with no join link.
Connecting a calendar afterwards does not fix it, because that default is only ever chosen once. Open each meeting type and set the location to Google Meet or Microsoft Teams.
Meetings that are already in the calendar keep the empty location. Those have to be rebooked if the join link matters.