Step 1: Connect Audio and Video

  1. Once the meeting has been opened, you will be asked to connect the mic and the camera. Simply enable them on your browser.

  2. Test your speaker by clicking on Test Speaker, and test your mic by saying something and see if the mic volume indicator is moving.

audio & camera when joining

Step 2: Check your hardware and settings

  1. Go to Audio & Video Settings in the bottom right corner and check your speakers and microphone.

  2. Make sure they are plugged into your computer and turned on. If you connect any of your hardware using USB, check if you need to install software from the device manufacturer.

check audio settings

Step 3: Check if everyone is connected and not muted

  1. Open the Participants Overview in the bottom left corner and check whether the participants have connected their audio and the mic and make sure they are not muted.

  2. When everything is correct, you should see a green mic🎤. If the mic is not showing, that means that your participant is still onboarding the meeting.

check participants audio

Step 4: Check participants' hardware and settings

  1. Tell your participants to check their settings. Settings can be accessed by either clicking directly on the small arrows on the camera and microphone buttons or by clicking on more in the bottom right corner and then on audio video settings.

  2. Tell them to make sure they are plugged into your computer and turned on. If you connect any of your hardware using USB, check if you need to install software from the device manufacturer.

check hardware

Step 5: Reload the page or Dial-In

  1. If it's still not working, please reload the page and tell your participants to reload as well.

  2. If all steps are not working, please dial-in with your phone.

Note: when dialing-in via phone, and you hear an echo or yourself twice, or even others twice, then make sure to:

  • Mute the mic of whom dialed-in. You can also actively mute your dialed-in participants from the participants' list.

  • Not to be in the same room as your participants (e.g., your teammate).

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