Do you need this article in another language?

Step 1: Check your hardware

  1. Make sure your microphone, camera, and speakers are plugged into your computer and turned on (the microphone isnโ€™t muted). If you connect any of your hardware using USB, check if you need to install software from the device manufacturer.

  2. Make sure other programs on your computer arenโ€™t using your microphone, camera, or speakers.

Step 2: Check your settings

  1. Click on the bottom right corner - go to audio-video settings

  2. Make sure the correct device is selected for each setting (change it using the Down arrow)
    ๐ŸŽฅ Camera: If your camera is working, youโ€™ll see your video.

    ๐ŸŽค Microphone: To test your microphone, speak out and see if the volume indicator is moving.

    ๐ŸŽง Speakers: To test your speakers, click Test.

check audio settings

Step 3: Browser Permissions

Demodesk works with almost every browser currently in use. However, if you wish to set up a webcam connection or share the customers' local screen, not all browsers are equally suitable.

To profit from all functionalities of Demodesk, we encourage our users to use Chrome or Firefox in their respective latest versions. Please make sure you have given the Browser Permissions in order to access your microphone and Webcam.

Step 4: Internet connection

An unstable internet connection can lead to problems in audio conferencing such as lags or noise. To ensure the best experience, we recommend dialing in with your phone if your internet speed is slow.


Did this answer your question?