Want to solve the most common issues? Take a look here:

Alina Stoehr avatar
Written by Alina Stoehr
Updated over a week ago

This article is outdated, please refer to the updated version:

Step 1: Check your hardware

  1. Make sure your microphone, camera, and speakers are plugged into your computer and turned on (the microphone isn’t muted). If you connect any of your hardware using USB, check if you need to install software from the device manufacturer.

  2. Make sure other programs on your computer aren’t using your microphone, camera, or speakers. It is advised to close software such as Loom, Zoom, GoogleMeet, Teams.

  3. Try private/incognito mode to ensure no extension is blocking you

  4. Enable all permissions for devices in the system settings (Mac, Windows) and ensure that it is not blocked by your firewall.

Step 2: Check your settings

  1. Click on the bottom right corner - go to audio-video settings

  2. Make sure the correct device is selected for each setting (change it using the Down arrow)
    🎥 Camera: If your camera is working, you’ll see your video.

    🎤 Microphone: To test your microphone, speak out and see if the volume indicator is moving.

    🎧 Speakers: To test your speakers, click Test.

check audio settings

Step 3: Browser Permissions

Demodesk works with almost every browser currently in use. However, if you wish to set up a webcam connection or share the customers' local screen, not all browsers are equally compatible.

To get the most out of all Demodesk features, we encourage using Chrome or Firefox in their respective latest versions. Please make sure you have enabled Browser Permissions in order to access your microphone and Webcam.

Step 4: Internet connection

An unstable internet connection can lead to problems in audio conferencing such as lags or noise. To ensure the best experience, we recommend dialling in with your phone if your internet speed is slow. You can also test your connection here.

Step 5: Close other applications and extensions

  1. Make sure you close other applications that might use your camera or microphone (e.g. Zoom, Teams, Loom, ...)

  2. Make sure you have no extensions installed that block conferencing (e.g. Adblockers). Either make Demodesk an exception or use the incognito mode on your browser.

  3. Ensure your Firewall or VPN are not blocking the connection. Either turn it off or consider dial-in as mentioned in step 6.

Step 6: Restart your browser or dial-in

If you are still facing challenges then consider these steps:

  1. Refreshing or restarting your browser.

  2. Click having trouble

  3. Click dial-in

  4. Call the number shown to connect to the meeting with your phone. You will be redirected into the meeting automatically on your computer, but your phone will be used as your microphone and as your speaker.

Note: when dialing in via phone, and you hear an echo of yourself twice, or even others twice, then make sure to:

  • Mute the mic of whom dialed in. You can also actively mute your dialed-in participants from the participants' list.

  • Not to be in the same room as your participants (e.g., your teammate).

Did this answer your question?