Modjo helps sales teams analyze their conversations so they can close more deals. In this article, you will learn how to set up the integration and automatically upload your recordings to Modjo.

  1. Modjo setup

  2. Demodesk setup

  3. Troubleshooting

Please note that currently only the screen, not the participants' cameras are saved in the recordings. Also not that sometimes recordings may take a while to upload to Modjo.


1. Modjo setup:

  • Modjo users must have the same email as in Demodesk
    Please ensure that users use the same email in Modjo as in Demodesk so that recordings can be mapped to the right participants.

  • Get your API access key in Modjo
    Ask your Modjo contact to provide you with a key.

2. Demodesk Setup

  • Enable Modjo integration for your team
    Please get in touch with our team here so that we can enable Modjo for you. It is only included in the Demodesk business plan.

  • Add Modjo API key in Demodesk
    Add your access key to the integration, which can be found under Settings > Connections. Also please ensure the toggle for "Upload all recordings" is enabled. If you accidentally added an incorrect key, you can simply disconnect and re-connect the integration.

By on or off toggling "Upload all recordings" you can determine whether your own recordings will be sent to Modjo.

3. Troubleshooting

Demodesk allows you to track the activities with the integrations in our integrations backlog. So whenever something did not work as intended, make sure to track it down in the backlog.

The Service filter allows showing Modjo errors only, which makes it easier to keep an overview. The following reasons might explain your error message:

  • Modjo user not found: either the user email in Demodesk and Modjo does not match or the user does not have a Modjo account.

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